Terms & Policies

1. General Information

This website is operated by My Pleasure Journal (“we,” “us,” “our”). By accessing our site or purchasing our products, you agree to these Terms & Policies.

2. Product Information

• We aim for accurate descriptions and images; colour may vary by screen.
• Product designs, materials, and packaging may change without notice.
• All items are for personal use only and not for resale without written consent.
• Our journalling tools support sexual pleasure and mental wellbeing but are not medical or mental-health advice.

3. Orders & Payments

• Prices are shown in GBP and may change at any time.
• We accept: Visa, Mastercard, American Express, Discover, PayPal Shop Pay, Apple Pay and Google Pay.
• Orders may be refused, limited, or cancelled for availability, pricing errors, or suspected fraud.
• Taxes and shipping charges are calculated at checkout.

4. Shipping & Delivery

• We ship to UK and Europe.
• Processing time: 3-5 business days after payment confirmation.
• Estimated delivery varies by location and method; carriers may experience delays.
• International orders: recipient is responsible for duties, taxes, and customs fees.
• Provide a complete, accurate address; we are not responsible for undeliverable parcels due to address errors.

5. Returns & Refunds

All sales are final due to the intimate, reflective nature of journaling. If your item arrives damaged or defective:

1. Email support@mypleasurejournal.co.uk within 7 days of delivery.
2. Include order number, description of the issue, and clear photos.

Approved claims receive a replacement or refund to the original payment method. Original shipping is non-refundable unless required by law.

6. Intellectual Property

All content on this site—including text, images, product designs, logos, and brand elements—is the intellectual property of My Pleasure Journal or its licensors and is protected by applicable laws. No content may be copied, distributed, or used without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim shall not exceed the amount you paid for the product at issue.

Our products are not substitutes for professional healthcare. If you have concerns regarding mental or physical health, consult a qualified professional.

8. Privacy

Your personal information is used to process orders, deliver products, and support your experience. Learn how we collect and protect data in our Privacy Policy. We use Shopify’s secure checkout and industry-standard safeguards.

9. Changes to Terms

We may update these Terms & Policies from time to time. Changes take effect upon posting on this page. Continued use of the site constitutes acceptance of the revised terms.

10. Contact

Questions about the Terms & Policies? We’re here to help.

My Pleasure Journal

support@mypleasurejournal.co.uk

Old Woolwich Road, London, SE10 9TE, United Kingdom.

Frequently Asked Questions